Terms & Conditions

1. We try to describe each item giving as much detail as possible, including a good number of detailed photos. To protect you, our valued customer, from purchasing in error, we strongly advise you to read our product descriptions, check measurements with the space available, ensure that access to (and in) the room in your home is sufficient for the dimensions involved and inspect the photos carefully (including for any imperfections) before deciding to purchase, as we are keen for you to make an informed decision. This includes the colour and design of the fabric, although we would be very happy to supply samples on request. Please also let us know whether delivery would be to a ground floor room or otherwise, as the latter may incur extra cost. This information is provided for your security and peace of mind, but we would also be very happy to answer any questions or queries beforehand to ensure that you are happy with your purchase.
    

2. In the unfortunate event of either a bespoke or stock item arriving in a damaged state, please notify us immediately either by email or by mobile. Return delivery will be arranged by us, with no return delivery costs incurred by the customer. A full refund, including outward delivery cost, will be paid within five calendar days of receipt of the returned item.
    

3. Our Cancellation and Returns policy differs according to whether an item is (a) bespoke (ie where the details of the renovation (including choice of fabric) are agreed individually, by you and us) or whether it is a (b) stock item (ie one which is renovated, but not individually for you).
   a) Bespoke items - a standard non-refundable deposit of 50% is required when placing an order, but we reserve the right to change this amount in specific cases. The remaining 50% is payable when delivery is booked. These payments are non-refundable, with the exception of items which arrive damaged, as described above.
   b) Stock items - these are to be paid for in full when placing an order. Our refund policy differs according to whether the item is purchased as a result of an in-person viewing (eg at a trade fair) or based on the description on our website (with the exception of items which arrive damaged, as described above). In the case of an in-person viewing, the decision to purchase will be ‘as seen’, and, taking into consideration the points in no. 1., the customer should make all the necessary checks at the time. Payments for stock items, based on in-person viewing, are non-refundable. In the case of an item purchased from a website viewing, a stock item will only be eligible for refund if it is not as specified on our website. In this circumstance, which has to be agreed by us, the following two conditions should also be satisfied -
   i) ​​Step 1 - all requests for refunds must be made by email within seven calendar days of the time of receipt of items by the purchaser
   ii) Step 2 - the items should be returned to us in their original packaging and in the same condition in which they were sent out (an exception to this being items arriving in a damaged state). This should be within a further seven calendar days of our agreement to the refund request made in Step 1
   
   If the above conditions are met, we will refund 80% of the price paid for the item, with the refund amount paid including a deduction to cover the costs of return delivery (transport to be arranged by us). This refund will be paid within five calendar days of receipt of the returned items. The cost of outward delivery will not be refundable.
    

4. Payment for all items will be by BACS. Please contact us for details.

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Delivery

1. We will either use a reputable courier or, for the same cost, transport the item to the customer ourselves.

2. We will follow the courier’s packaging and packing standards applicable to the item being transported, and will attempt to pack in as sustainable a way as possible.

3. We charge a fixed delivery fee of £95 to the UK mainland.

4. We currently only ship to the UK mainland, but are happy to discuss alternative destinations.

5. It is the responsibility of the customer to ensure that access to the room/s in their home is sufficient for the dimensions of the item involved. No responsibility can be taken for items which cannot either be moved into or fit into the available space.